Corvid-19 Impact Statement

A Statement from CC Moore & Co Ltd ***UPDATED 25/03/20***

In light of the significant impact on businesses and the general public of the Covid-19 pandemic, please see the following update on the operational status and services provided by CC Moore & Co Ltd.

Q. Is CC Moore & Co Ltd still open for business?

Until further, we are open for business and continuing with the supply of our full range of products through our website at www.ccmoore.com However, due to the impact of social distancing measures we are now operating with a reduced staff, and as such there may be delays to the fulfilment of orders for delivery.

PLEASE BE AWARE - WE ARE NO LONGER ACCEPTING ORDERS FOR COLLECTIONS.

If you have placed an order to be collected, please call our office on 01963 362234. We are not able to comment on the operational status of third-party stockists or other online suppliers of our products. We will continue to operate as normally as possible until such time as we are instructed to do otherwise by the UK Government.

Deliveries:

Q. Are deliveries still taking place as normal?

Deliveries are still being undertaken by our courier partners who are now implementing ‘Contact Free’ delivery. This means you will not be required to physically sign the handheld scanner as the driver will do this on your behalf when leaving your parcel with you. However, courier delivery services are under severe pressure at this time, so there may be occasional delays to delivery compared to normal. Our courier partners are actively monitoring the situation and will respond to any advice from Government relating to courier deliveries and their various features.

Staff and Services:

The welfare of our staff is of paramount importance to us and they are very much part of the CC Moore family. As responsible employers, we continue to work to ensure that extensive measures are in place on all sites to minimise the risk of infection or spread of Covid-19 and to protect the welfare of those staff still at work. Any staff who are not comfortable with remaining at work have been given the option to remain at home. Some staff are already working from home where feasible. If you wish to contact CC Moore, please use the following contact details. We will as always endeavour to deal with your enquiry as promptly as we can. Please note however that our reduced staff levels may mean that we are unable to attend to your enquiry as quickly as we would normally aim to do.

Customer Services – Our customer services team can be reached by email; general.enquiries@ccmoore.com or Tel: 01963 362234

Please stay safe at this uncertain and concerning time, look after your family and friends and we’ll all look forward to getting on the bank when this is over

CC Moore & Co Ltd