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Cookie Policy

What are cookies?

Cookies are tiny text files containing small amounts of information which are downloaded to your computer / device when you visit certain web pages.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on or off should you need to. Please note that cookies do not harm your computer /device.

Our cookies policy

At we use cookies to keep track of what you have in your shopping basket, and to remember you when you return to the site. To order products on, you have to have cookies enabled. If you don’t wish to enable cookies, you will still be able to browse the site.

To make full use of the online shopping and personalised features on your computer/device will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re logged in, is associated with this information.

Here’s a list of the cookies we use and what we use them for follows. We consider the cookies to be essential for security, usability and to manage the website.

Cookie nameCookie Purpose
Cookie_test Used to test whether cookies can be set or not. Key parts of the web site rely on cookies to function, and this is used to check they can be used, if not a warning page can be displayed so the user is aware that the site won’t function properly.
osCsidFacilities such as shopping carts rely on cookies to enable continuity as you move from page to page. It is simply a unique ID usually made up of random numbers and letters that is set up afresh each time you start using the site. Even if you pause for several minutes, and then move to a new page, the session ID ensures the web server can keep things consistent for you.
Without this the web site facilities simply couldn’t work.
phpbb3_ook42_kMany people prefer to log in to a site once, and have it remember their details. This allows them to log on automatically – the cookie simply stores your preference and alerts the web server to allow this to happen.
phpbb3_ook42_uThis cookie stores your login details if you want the forum to remember (see above). Note for security purposes this facility is only available on the forum and not on the main shopping site.
phpbb3_ook42_sidThis cookie is for your convenience and to provide continuity between screens. It is a randomly generated unique ID.
ccount_uniqueThis cookie is used simply to allow the web server to know if you have visited a page before. It allows a better estimate of the number of different people using the site. It does not contain any information that could identify you.
eMagHostIDThis is used by the on-line product catalogue to register pages visited to enable faster page loading.
__utma, _utmb, __utmc, __utmzThese cookies enable the function of Google Analytics. Google Analytics anonymously tracks how visitors interact with a website, including where they came from, how long they spent on the site, how many pages were visited. This information is used to help us to improve the website.
PREF, testcookie, khcookie,NIDThese cookies are used by Google Maps to track how many people are using their Maps.


Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

chrome instructionsGoogle Chrome
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

internet explorer instructionsMicrosoft Internet Explorer 6.0, 7.0, 8.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

firefox instructionsMozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

safari instructionsSafari
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

internet explorer instructionsMicrosoft Internet Explorer 5.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari instructionsSafari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

mozilla and netscape instructionsMozilla and Netscape on OSX
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

opera instructionsOpera
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.