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Shipping & Returns
We want to ensure that our couriers deliver the same level of service we strive to provide to our customers. In order to closely monitor this we appreciate your feedback and comments on the couriers we use. If you feel we can improve our delivery service then please let us know how.
Courier Delivery: For most orders to the UK Mainland
Our courier delivery service operates on a ‘next working day from dispatch’ basis. When we quote ‘3 working days delivery’ this means a maximum of 3 whole working days from point of order to point of delivery, excluding bank holidays and weekends. Goods will be delivered on the next working day after they leave CC Moore.
When will my order be delivered?
Each day we have an order cut off time of 11am. If you place an order:
- Before 11am and it does not contain freezer baits or frozen items, it will leave CC Moore on the same day and will be delivered on the next working day.
- Before 11am and it does contain freezer baits or frozen items, it will not leave CC Moore until the next working day and then be delivered on the following working day.
- After 11am that does not contain freezer baits or frozen items, it will leave CC Moore on the next working day and then be delivered on the following working day.
- After 11am that does contain freezer baits or frozen items it will leave CC Moore two working days later to be delivered on the following working day.
So, the following schedule will in most cases apply:
|Order placed||Order processed||Dispatched||Delivery|
|Before 11am Monday if not containing frozen goods||Monday||Monday||Tuesday|
|Before 11am Monday if containing frozen goods||Monday||Tuesday||Wednesday|
|After 11am Monday if not containing frozen goods||Tuesday||Tuesday||Wednesday|
|After 11am Monday if containing frozen goods||Tuesday||Wednesday||Thursday|
|Before 11am Tuesday if not containing frozen goods||Tuesday||Tuesday||Wednesday|
|Before 11am Tuesday if containing frozen goods||Tuesday||Wednesday||Thursday|
|After 11am Tuesday if not containing frozen goods||Wednesday||Wednesday||Thursday|
|After 11am Tuesday if containing frozen goods||Wednesday||Thursday||Friday|
|Before 11am Wednesday if not containing frozen goods||Wednesday||Wednesday||Thursday|
|Before 11am Wednesday if containing frozen goods||Wednesday||Thursday||Friday|
|After 11am Wednesday if not containing frozen goods||Thursday||Thursday||Friday|
|After 11am Wednesday if containing frozen goods||Thursday||Monday||Tuesday|
|Before 11am Thursday if not containing frozen goods||Thursday||Thursday||Friday|
|Before 11am Thursday if containing frozen goods||Thursday||Monday||Tuesday|
|After 11am Thursday if not containing frozen goods||Friday||Friday||Monday|
|After 11am Thursday if containing frozen goods||Friday||Monday||Tuesday|
|Before 11am Friday if not containing frozen goods||Friday||Friday||Monday|
|Before 11am Friday if containing frozen goods||Friday||Monday||Tuesday|
|After 11am Friday if not containing frozen goods||Monday||Monday||Tuesday|
|After 11am Friday if containing frozen goods||Monday||Tuesday||Wednesday|
|During the weekend if not containing frozen goods||Monday||Monday||Tuesday|
|During the weekend if if containing frozen goods||Monday||Tuesday||Wednesday|
* Important Notice - Please remember
If you are ordering freezer baits and frozen goods they will not leave CC Moore until the following working day (even if you order them before 11am). Please also bear in mind that freezer baits or frozen goods cannot be sent out on a Friday as they would spoil while in the courier network over the weekend.
Therefore, you must place orders that contain freezer baits or frozen goods before 11am on a Wednesday, to receive them by the weekend.
If you place an order containing freezer baits or frozen goods on a Wednesday afternoon, on a Thursday, or before 11am on a Friday these goods will leave CC Moore on Monday and be delivered to you on Tuesday.
|Mail Pack Courier Delivery - Less than 1kg (including packaging)||Less than 1kg||£4.75|
|Courier Pack Delivery - Less than 5kg (including packaging) Please note that courier packs only hold parcels up to 300mm x 100mm x 200mm so cannot carry bulky items such as bait buckets or items which do not fit inside this pack, even if they weigh less than 5kg.||Less than 5kg||£6.75|
|72hr Courier Delivery - For all orders (Not Saturday or Sunday)||5kg +||£9.50 up to 25kg, then an additional 30p/kg thereafter|
If you are unable to receive your delivery, you can enter special delivery instructions in the 'Comments/Special Delivery Instructions' box on the 'Delivery Information' page of the site. This will allow us to instruct our delivery partners to leave your parcel where you have instructed at your own risk. Any subsequent loss or damage to the parcel or goods are not the responsibility of CC Moore & Co Ltd and as such cannot be replaced or refunded.
If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number. To arrange another delivery time and date, the purchaser must contact the local depot using the number supplied and quote the consignment number shown on the card.
As with all parts of our business we are always striving to improve the quality of the service we provide. If you think we can improve our delivery service, let us know. Phone (01963 362234) or email firstname.lastname@example.org
Pallet Delivery: For large orders to England and Wales only
This is available for large orders to England and Wales only.
Pallets will be offloaded by tail lift at the delivery address and will not be unpacked/hand unloaded by the driver. Customers who select this option must be certain that their address and recipient is suitable for handling pallet deliveries.
These charges are for 'next working day delivery' (excluding Saturdays).
|Less than 250kg||£51.00|
|Between 250kg & 500kg||£64.20|
|Between 500kg & 1000kg||£72.00|
Collection from Store
This is for collection in person from Unit 3 Hardings Business Centre, The Marsh, Henstridge, Templecombe, Somerset, BA8 0TF or Unit 12-13, Granby Court, Weymouth Dorset DT4 9XB.
When wishing to collect your completed bait order please contact us by telephone on 01963 362234 to confirm the date, time and collection point for your order.
If you do not live in one of the stated countries and wish to place an order, please email us at email@example.com for details.
Each parcel is carefully weighed and cannot exceed (weigh more than) 25kg including packaging. If an order exceeds 25kg in weight it will be subject to a combination of charges.
Example: an order weighing 48kg will be priced as 2 x 'Up to 25kg' cost. An order of this weight to be sent to Sweden would cost £58.00
Unless listed in the table below, online orders cannot automatically select European carriage charges. Email firstname.lastname@example.org for details.
|Delivery destination||Up to 25kg||
Total delivery time
|Republic of Ireland.||£13.00 up to 25kg, then an additional 40p/kg thereafter.||2 days||2 day||4 days|
|France, Belgium, Netherlands.||£15.00 up to 25kg, then an additional 40p/kg thereafter.||2 days||1 day||3 days|
|Luxembourg.||£15.00 up to 25kg, then an additional 40p/kg thereafter.||2 days||2 days||4 days|
|Northern Ireland.||£16.00 up to 10kg, then an additional 50p/kg thereafter.||2 days||2 days||4 days|
|Denmark, Switzerland.||£16.00||2 days||2 days||4 days|
|Spain, Slovakia, Czech Republic.||£23.00||2 days||3-4 days||5-6 days|
|Channel Islands, Finland, Sweden, Portugal, Estonia, Poland, Slovenia.||£29.00||2 days||3-6 days||5-8 days|
|Bulgaria, Greece, Latvia, Lithuania.||£38.00||2 days||5-6 days||7-8 days|
Please Note: Due to transit times we are unable to send our freezer baits to European destinations. However, many foreign customers have used our Equinox, N-Gage XP, Odyssey XXX and Live System shelf-life baits and have greatly improved their catch rates.
Collections can be made from our premises by prior arrangement, call 01963 362234
Tel: 01963 362234 | email@example.com | Fax: 01963 363837