Shipping & Returns

We want to ensure that our couriers deliver the same level of service we strive to provide to our customers. In order to closely monitor this we appreciate your feedback and comments on the couriers we use. If you feel we can improve our delivery service then please let us know how.

 

Courier Delivery: For most orders to the UK Mainland

Our courier delivery service operates on a ‘next working day from dispatch’ basis. When we quote ‘3 working days delivery’ this means a maximum of 3 whole working days from point of order to point of delivery, excluding bank holidays and weekends. Goods will be delivered on the next working day after they leave CC Moore.

When will my order be delivered?

Each day we have an order cut off time of 11am. If you place an order:

  • Before 11am and it does not contain freezer baits or frozen items, it will leave CC Moore on the same day and will be delivered on the next working day.
  • Before 11am and it does contain freezer baits or frozen items, it will not leave CC Moore until the next working day and then be delivered on the following working day.
  • After 11am that does not contain freezer baits or frozen items, it will leave CC Moore on the next working day and then be delivered on the following working day.
  • After 11am that does contain freezer baits or frozen items it will leave CC Moore two working days later to be delivered on the following working day.

So, the following schedule will in most cases apply:

Order placed Order processed Dispatched Delivery
Before 11am Monday if not containing frozen goodsMondayMondayTuesday
Before 11am Monday if containing frozen goodsMondayTuesdayWednesday
After 11am Monday if not containing frozen goodsTuesdayTuesdayWednesday
After 11am Monday if containing frozen goodsTuesdayWednesdayThursday
Before 11am Tuesday if not containing frozen goodsTuesdayTuesdayWednesday
Before 11am Tuesday if containing frozen goodsTuesdayWednesdayThursday
After 11am Tuesday if not containing frozen goodsWednesdayWednesdayThursday
After 11am Tuesday if containing frozen goodsWednesdayThursdayFriday
Before 11am Wednesday if not containing frozen goodsWednesdayWednesdayThursday
Before 11am Wednesday if containing frozen goodsWednesdayThursdayFriday
After 11am Wednesday if not containing frozen goodsThursdayThursdayFriday
After 11am Wednesday if containing frozen goodsThursdayMondayTuesday
Before 11am Thursday if not containing frozen goodsThursdayThursdayFriday
Before 11am Thursday if containing frozen goodsThursdayMondayTuesday
After 11am Thursday if not containing frozen goodsFridayFridayMonday
After 11am Thursday if containing frozen goodsFridayMondayTuesday
Before 11am Friday if not containing frozen goodsFridayFridayMonday
Before 11am Friday if containing frozen goodsFridayMondayTuesday
After 11am Friday if not containing frozen goodsMondayMondayTuesday
After 11am Friday if containing frozen goodsMondayTuesdayWednesday
During the weekend if not containing frozen goodsMondayMondayTuesday
During the weekend if if containing frozen goodsMondayTuesdayWednesday

* Important Notice - Please remember

If you are ordering freezer baits and frozen goods they will not leave CC Moore until the following working day (even if you order them before 11am). Please also bear in mind that freezer baits or frozen goods cannot be sent out on a Friday as they would spoil while in the courier network over the weekend.

Therefore, you must place orders that contain freezer baits or frozen goods before 11am on a Wednesday, to receive them by the weekend.

If you place an order containing freezer baits or frozen goods on a Wednesday afternoon, on a Thursday, or before 11am on a Friday these goods will leave CC Moore on Monday and be delivered to you on Tuesday.

Prices

Service Weight Price
Mail Pack Courier Delivery - Less than 1kg (including packaging) Less than 1kg £4.75
Courier Pack Delivery - Less than 5kg (including packaging) Please note that courier packs only hold parcels up to 300mm x 100mm x 200mm so cannot carry bulky items such as bait buckets or items which do not fit inside this pack, even if they weigh less than 5kg. Less than 5kg £6.75
72hr Courier Delivery - For all orders (Not Saturday or Sunday) 5kg + £9.50 up to 25kg, then an additional 30p/kg thereafter

Unsigned Deliveries

If you are unable to receive your delivery, you can enter special delivery instructions in the 'Comments/Special Delivery Instructions' box on the 'Delivery Information' page of the site. This will allow us to instruct our delivery partners to leave your parcel where you have instructed at your own risk. Any subsequent loss or damage to the parcel or goods are not the responsibility of CC Moore & Co Ltd and as such cannot be replaced or refunded.

Unsuccessful Deliveries

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number. To arrange another delivery time and date, the purchaser must contact the local depot using the number supplied and quote the consignment number shown on the card.

Feedback

As with all parts of our business we are always striving to improve the quality of the service we provide. If you think we can improve our delivery service, let us know. Phone (01963 362234) or email mail@ccmoore.net

Pallet Delivery: For large orders to England and Wales only

This is available for large orders to England and Wales only.

Pallets will be offloaded by tail lift at the delivery address and will not be unpacked/hand unloaded by the driver. Customers who select this option must be certain that their address and recipient is suitable for handling pallet deliveries.

These charges are for 'next working day delivery' (excluding Saturdays).

Weight Price
Less than 250kg £51.00
Between 250kg & 500kg £64.20
Between 500kg & 1000kg £72.00

Collection from Store

This is for collection in person from Unit 3 Hardings Business Centre, The Marsh, Henstridge, Templecombe, Somerset, BA8 0TF or Unit 12-13, Granby Court, Weymouth Dorset DT4 9XB.

When wishing to collect your completed bait order please contact us by telephone on 01963 362234 to confirm the date, time and collection point for your order.

If you do not live in one of the stated countries and wish to place an order, please email us at mail@ccmoore.net for details.

Each parcel is carefully weighed and cannot exceed (weigh more than) 25kg including packaging. If an order exceeds 25kg in weight it will be subject to a combination of charges.

Example: an order weighing 48kg will be priced as 2 x 'Up to 25kg' cost. An order of this weight to be sent to Sweden would cost £58.00

Unless listed in the table below, online orders cannot automatically select European carriage charges. Email mail@ccmoore.net for details.

Delivery destination Up to 25kg Packing time
(working days)
Transit time
(working days)
Total delivery time
(working days)
Republic of Ireland. £13.00 up to 25kg, then an additional 40p/kg thereafter. 2 days 2 day 4 days
France, Belgium, Netherlands. £15.00 up to 25kg, then an additional 40p/kg thereafter. 2 days 1 day 3 days
Luxembourg. £15.00 up to 25kg, then an additional 40p/kg thereafter. 2 days 2 days 4 days
Northern Ireland. £16.00 up to 10kg, then an additional 50p/kg thereafter. 2 days 2 days 4 days
Denmark, Switzerland. £16.00 2 days 2 days 4 days
Spain, Slovakia, Czech Republic. £23.00 2 days 3-4 days 5-6 days
Channel Islands, Finland, Sweden, Portugal, Estonia, Poland, Slovenia. £29.00 2 days 3-6 days 5-8 days
Bulgaria, Greece, Latvia, Lithuania. £38.00 2 days 5-6 days 7-8 days

 

Please Note: Due to transit times we are unable to send our freezer baits to European destinations. However, many foreign customers have used our Equinox, N-Gage XP, Odyssey XXX and Live System shelf-life baits and have greatly improved their catch rates.

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