How to order

Our user-friendly ordering system ...

We suggest that before ordering on this site, you read our 'Conditions of Sale and Privacy Policy' and our 'Payment Methods' pages in the 'Ordering Details' section of the site.

Choosing products to buy

Using the product index listed vertically on the left of your screen you can navigate the site to find the items you wish to buy. This can also be done by using the 'Product Search' facility on the top right of your screen.

Once you have identified the product of your choice, click on the picture of the product. Then select the volume/size item of your choice where appropriate, and when you are ready to buy click on its BUY NOW link. The item will be added to your shopping basket.

Please note: All prices quoted include VAT where applicable, but do not include delivery charges.

You will be shown the products you have selected (in your shopping basket. Please select the number of each item you require or tick the 'Remove' box next to a product if you wish to remove it from your basket. Then click 'Update'.

  • 'Update' will recalculate your total order value.
  • 'Continue Shopping' will allow you to add more items to your order
  • 'Check Out' will take you through to enter your customer and billing information.

If you are a new customer you will be required to fill in your 'Account Information,' or if you are a returning customer you will be asked to enter your Email Address and Password. When either is completed you will be able to continue shopping or proceed to the checkout.

Remember: You can always view what's in your basket by clicking on the 'shopping cart' icon at the top of the page.

Checking out - Delivery details

When you continue to the checkout you will go to the 'Delivery Information' page. Here you can change your shipping address if you so wish. On this page you will see your delivery charge and can add any special delivery instructions, such as 'Goods to be left on front door step' in the box supplied. Please remember that if goods are requested by the customer to be left without a signature, this is done at the customer's own risk.

When all the relevant information has been added to this page, click 'Continue.'

Checking out - Payment details

You will then be taken through to the 'Payment Information' page. This page enables you to change your 'Billing Address' if you so wish. Payment is processed securely through PayPal. You can either make a one-off payment with your debit/credit card, use your existing PayPal account, or create a PayPal account. You may also 'Add Comments About Your Order' in the box provided.

When all the relevant information has been added on this page, click 'Continue.'

Checking out - order Confirmation

Yow will now be at the 'Order Confirmation' page where you will be shown the products you have selected, your shipping address and your billing address. All of these may be edited on this page. You will also be shown the order 'SUB TOTAL', which includes the 'Delivery Cost'. Any 'Customer Loyalty Discount' you qualify for is shown and deducted to give you the TOTAL PAYABLE which is the amount payable on this order.

When you are satisfied that all of your order, billing and shipping details are correct, click 'Confirm Order'.

You will then be transferred to PayPal, where you can make your payment. If successful, you will be taken to a screen which says: Thank you for your payment'. On this screen you will also be able to return to the CC Moore web site by clicking the "Return to Merchant" button.

When you place an order online you can rest assured that your payment is secure, no-one else can view your card details. Payments are processed over PayPal's secure pages. For more information on PayPal security, please go to PayPal's website.

The person responsible for site security is Ian Moore, Tel: +44 (0)1963 362234 (Monday-Friday 9 a.m.-5 p.m. UK time)

If you choose not to use our secure system for ordering you can place orders by phoning +44 (0)1963 362234.

 

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