|
Dear All,
Firstly I must apologise for the delay in sending
this email, I first had the pleasure of your services in May this year.
A
friend had said he was getting me some bait for my annual fishing trip to
France but at the last minute let me down. I decided to purchase some from
you, as with a small detour I would be able to visit your Stalbridge shop
to collect which was on route to the ferry terminal.
I spoke to Ian about
your various baits and decided on 12kg of Meteor boilies plus a few other
goodies. Upon saying that I was planning to collect on route from my home
in Oxford to the ferry terminal at Weymouth, Ian said that he could
arrange for my goods to be taken to your Weymouth branch where I could
then collect. This was duly agreed and did indeed save me the hassle of
taking the detour. I made the collection and just made the ferry with
minutes to spare although my bait was in perfect condition I must add.
The
trip was a complete success with me managing to up my personal best twice
with a mirror of 42lb10oz (below) followed later in the week by a common
of 49lb 12oz (below) which was also a new lake record.
My girlfriend also
got in on the action with a 35lb personal best mirror as well.
The story does not end there though as a couple of
months later whilst near Weymouth I decided that I needed some more bait
and may be able to collect from you upon my return journey home. So once
again I phoned and ask if it was possible, to which the answer was
positive.
So my thanks to you all for helping out twice and at
short notice on both occasions. I feel that this is some of the best
customer service I have received in years.
Many thanks
Andy Smith
|