Conditions of Sale & Privacy Policy

5% discount on all web orders

Example

All bait orders placed online qualify for a 5% discount, which is to be applied to the total goods value of the order.

This discount will be deducted automatically before the carriage charge is added to the order.

Please Note: Any orders placed by phone, fax, post or email will not qualify for a 5% discount.

Your Guarantee: All of our goods are covered by a 'no arguments' guarantee. If you are not satisfied with the goods supplied they can be returned to CC Moore & Co Ltd as long as you contact CC Moore & Co Ltd by phone on 01963 362234 within 24hr hours (1 full working day) of your goods being delivered for a full refund.

If the condition of the goods you receive is not as we've described on the website, we'll pay for the postage. If you simply don't like them you can still return them for a refund but you would have to pay the postage. We can arrange to have them picked up from you if you prefer - in this case we'll arrange a convenient time for you and charge you our actual cost of collection, nothing will be added. This cost would be deducted from your refund.

Please Note: Freezer baits and frozen products will not be replaced or credited unless you contact CC Moore by phone within 24 hours of your delivery being made to agree this with a member of staff. CC Moore will also not be liable to replace items from your order if any attempt to process (including air dry, soak, glug, heat, cure, soften or harden) your baits has been made following delivery.

Failure to return (or have available for collection) any products you wish to be replaced or credited to CC Moore will result in a complete loss of rights for replacement or credit from CC Moore & Co Ltd.

As outlined in the 'Unsigned Deliveries' section of the 'UK & European Delivery Costs' page, we are able to arrange to leave your parcel where you have instructed at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited by CC Moore & Co Ltd.

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement.

If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.

If you do not sign your parcel as damaged with the courier driver before they leave the delivery address - no replacement or credit will be given.

We do not store any financial information and hold your contact details in accordance with the Information Commissioner's legislation of the United Kingdom.

We will only contact you for marketing purposes if, you sign up to one of our subscription services however, we reserve the right to contact you where the situation implies we must do so i.e. missing order etc.

Please remember: Our aim is your 100% satisfaction. If you have any queries about your order, or you feel that we can somehow improve our overall service, please call us on Tel: 01963 362234 or email us at: mail@ccmoore.net.

With your valued feedback we want to continually improve our overall service, maintaining the very high level of customer satisfaction we have worked so hard to achieve.